Telephone Interpreting

Phone Interpreter Services

On-Demand Telephone Services from World-Class Interpreters

On-Demand Phone Interpreting in Seconds

The second you place a language request with CLI, our proprietary platform works to automatically connect you with a professional interpreter. CLI interpreters are available 24 hours a day, 7 days a week, so we’re always here to take your call.

Our service offerings

CLI offers professional over-the-phone interpretation services whenever and wherever you need them. Simply dial CLI’s number, answer a few questions, and you’ll be connected with a highly qualified interpreter. We work with qualified interpreters with experience in a wide range of industries, from healthcare to finance.

Connect with your customers or patients with meaningful, clear, and effective communication.

A smiling CLI employee connects a client with an interpreter.
CLI call center employees offer customers their language expertise.

Advantages of 24/7 telephone interpreting services 

  • Save time: CLI phone interpretation offers expert language support within seconds. 
  • Cost-effective: Access accurate and complete phone interpretation in 230+ languages without the minimums involved with scheduling on-site interpreters.
  • Improve customer satisfaction: Language barriers can be frustrating for those who speak a language other than English and can prevent them from getting support. CLI’s telephone interpreting services allow everyone to speak their native language. This leads to more comfortable, positive experiences and ensures customers get the care or services they need.

Beginning your journey with telephonic interpreting services

CLI’s telephone interpreter services are here to serve your company’s and customers’ needs. When your business is ready to add telephone interpreting services to your offerings, reach out to us for a no-commitment phone consultation and quote. Once you’re set up with a plan, your organization will be ready to provide quick and reliable phone interpretation any time you need it.

A relaxed business manager calls to set up telephone interpreting services from their kitchen table.

When I first starting using it, I was EXTREMELY nervous. I thought it would be difficult to connect …and it is so easy”

Exceptional Customer Satisfaction

Can you really help us reach every customer?

CLI has professional interpreters in 230+ languages, and our specialty is languages of lesser diffusion. With 24/7 availability and lightning-fast response rates to requests for rare languages, your trust is well-placed with CLI. Our automated call routing ensures your LEP customers talk to someone in their language as fast as possible.

How can you help ensure we’re in compliance with all state and federal laws and industry standards?

CLI will build a dedicated team to support your organization, including project management and quality assurance. This team will craft a plan just for you, based on our experience supporting organizations in highly regulated industries. We also closely track language access laws across the country and keep you in the loop to make sure you’re compliant

How can you help keep our costs low?

You pay by the minute — whether your demand is consistent, dips, or spikes. You can access our interpreters from your existing devices, so there’s no overhead.

Can you keep up with big fluctuations in usage?

CLI’s technology is nimble and positioned for scaling. And our vast pool of interpreters are there for you on demand, with no scheduling needed.

Professional Interpreters Who Speak Your Customers’ Language, Too

World-Class Interpreters

CLI’s interpreters go through a stringent credentialing and testing process to ensure you get connected with the highest quality professionals.

All of our interpreters are HIPAA certified and bound by strict confidentiality and nondisclosure agreements.

A healthcare worker smiles at a patient as they work with a phone interpreter.

Industry-Specific Specialists

It’s not enough to interpret word for word. Your staff has years of experience with industry terminology and a tone and demeanor that works with your customers. We search for interpreters with the same industry knowledge, ensuring precise translation of your calls. This minimizes call times and leads to happier staff and customers.

  • Medical & Healthcare
  • Banking & Finance
  • Insurance
  • Call Centers
  • Retail & Customer Service
  • Telecommunications
  • Educational Institutions
  • Government Agencies
  • Courts & Legal Systems
  • Travel, Tourism & Hospitality