Telephone Interpreting Archives - Certified Languages International

A New Tool for Your Interpreter Toolbox: The Remote Interpreter

The first-of-its-kind, highly anticipated textbook for remote interpreters is here, and we can’t get enough.

How Does Medical Interpreting Work?

Medical interpreters are essential in ensuring that communication between healthcare providers and patients who speak a language other than English is accurate. This can be challenging because of linguistic and cultural barriers, but with the expertise of an experienced medical interpreter, patients are able to communicate their needs, concerns, and preferences, and healthcare providers are… Continue reading How Does Medical Interpreting Work?

What Is Remote Interpretation?

Remote interpretation services, like OPI and VRI, are used by thousands of people every day to make communications between people who speak different languages easy.

Interpreters in Education Are a Must — And I’m Fluent in English

Even with living in the U.S. for 20 years, a degree in English, and extensive training in linguistics, Helen still struggles with understanding the U.S. school system. Now imagine what it would be like for a recent immigrant.

Centers for Medicare & Medicaid Services (CMS): A Peek behind the Curtain of the Healthcare Behemoth

We talk a lot about CMS testing season, but CMS, the organization, is A LOT bigger than that. Get a feel for its history and the impact it has on millions of Americans.

Take a Closer Look at the 3 New Additions to CLI’s Language List

Source: Jeison Higuita on Unsplash

Take a little journey with us through the Horn of Africa, Guatemala, and Northern Mexico, exploring the origins of our newest languages.

What Over-the-Phone Interpreters Need to Know about Interpreting over Video Platforms

Telephone interpreting is not isolated to the telephone anymore! You may end up interpreting over a video call, and we’ve got some tips to help you through it.

Case Study: How a Rare Language Interpreter Helped a Child Find Their Voice

Read how CLI was able to connect Gulf Coast Kid’s House to an interpreter in a rare language.

Questions to Ask Your Language Services Provider about CMS Call Center Monitoring

Closing your eyes and choosing an interpreting services company at random won’t cut it for CMS test call season. Vet your LSP the right way by asking these questions.

A Texas Healthcare System Innovates to Deliver Interpreting Services during COVID

A closer look at how one healthcare system in Texas rethought their interpreting options to better assist patients during COVID.

Adding Telephone Interpretation to Your Call Center Is Smart. Here’s Why

Your call center agents will no longer have to awkwardly use the French they haven’t spoken since 7th grade if you add telephone interpreting services to your call center.

A Prepared Interpreting Services Company Can Help Health Plans Ace CMS’s Accuracy & Accessibility Study

Learn how a prepared interpreting services company like CLI can help health plans nail CMS call center monitoring.

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