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Tag: CMS Calls

Centers for Medicare & Medicaid Services (CMS): A Peek behind the Curtain of the Healthcare Behemoth

Two older women sit on a bench in a park. Both are laughing and having a great time. One is wearing a blue button-up shirt with her hair back. The other is wearing a peach tank top, a watch and glasses.

We talk a lot about CMS testing season, but CMS, the organization, is A LOT bigger than that. Get a feel for its history and the impact it has on millions of Americans.

Published May 9, 2022
Categorized as Recent News Tagged CMS Calls, Healthcare, Interpreters, Telephone Interpreting

Questions to Ask Your Language Services Provider about CMS Call Center Monitoring

Four people watching a woman present on CMS call center monitoring. A woman raises her hand to ask a question.

Closing your eyes and choosing an interpreting services company at random won’t cut it for CMS test call season. Vet your LSP the right way by asking these questions.

Published November 3, 2021
Categorized as Recent News Tagged CMS Calls, Health Insurance, Telephone Interpreting

A Prepared Interpreting Services Company Can Help Health Plans Ace CMS’s Accuracy & Accessibility Study

A female call center agent wearing a headset smiles while working in a call center during CMS call center monitoring.

Learn how a prepared interpreting services company like CLI can help health plans nail CMS call center monitoring.

Published June 25, 2021
Categorized as Recent News Tagged CMS Calls, Language Services, Telephone Interpreting

Get Ready for CMS Call Center Monitoring in 3 Easy Steps

A call center manager coaches a call center agent who looks triumphantly at a computer monitor. They both wear headsets.

3 easy steps to get you ready for CMS call center monitoring. With a little help, a 5 star rating is within your reach.

Published December 9, 2019
Categorized as Recent News Tagged Business Solutions, CMS Calls, Health Insurance, Telephone Interpreting

How Experienced Interpreters Play It Cool for Medicare Call Monitoring

Older woman wearing yellow top and pants hold a young girl's hand

CMS call center monitoring keeps interpreters on their toes. Find out how the experts stay keep their cool during this busy time for Medicare call centers.

Published January 28, 2019
Categorized as Recent News Tagged Business Solutions, CMS Calls, Interpreters

3 CMS Call Center Monitoring Resources You Need To Know

Three women sitting on a couch looking at their laptops. They are working together and smiling.

Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be prepared for test calls.

Published December 12, 2018
Categorized as Recent News Tagged CMS Calls, Health Plans, Medicare, Telephone Interpreting

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