Financial transactions are daunting; supplying translated banking documents for your limited English proficient (LEP) customers is the single best thing you can do to help them do business with you. LEP consumers face unique challenges in accessing financial products, understanding financial documents, and resolving issues with financial institutions.”— Consumer Financial Protection Bureau (CFPB) In short,… Continue reading Key Financial Services Materials to Translate for Your Non-English-Speaking Clients
“Lenders and servicers must be required, not merely encouraged, to respond to the needs of LEP consumers with concrete steps to increase access to written and oral assistance. Without action, LEP consumers will continue to face significant barriers in achieving homeownership and saving their homes when they face hardship.” — Nicole Cabañez, Skadden Fellow at… Continue reading Lenders Should Not Expect Borrowers to Use Ad Hoc Interpreters to Interpret or Translate
Remote interpretation services, like OPI and VRI, are used by thousands of people every day to make communications between people who speak different languages easy.
Choosing the lowest-priced provider for interpreting services can lead to hidden costs, lower quality, and potential liabilities. Here’s how — and how to protect yourself.
Language services companies: Check. Women-owned companies: Double check. Women-owned language services companies: TRIPLE check!
How do your limited English proficient customers and patients know you offer interpreting services? You have to tell them. And usage materials are the way.
The language industry is lucky: It’s home to many, many women leaders. And we’ve profile a few of them.
Find out why choosing an interpreting services company that’s quick, reliable, and supportive is the way to go.
Always been curious about phone interpreter services? What it is and who uses it? We knew it. Read on for more!
Think your business could benefit from language services? It probably could. Find out why.
2020 was a rough year. A lot of businesses suffered, but CEO Kristin Quinlan discusses how CLI found opportunity within all the calamity.
If you’re new to using telephone interpreting services, these 9 tips will help you get the most out of your experience.