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I can’t see a preview of myself

If you cannot see a preview of yourself in the preview window, follow these steps to ensure you are set up and ready for a video session:

  • Make sure you are making a video call and not connecting to an interpreter via audio.
  • Confirm you are using a compatible browser:
    • Safari: Apple devices (MacBook, iPad, iPhone)
    • Chrome: Android devices, Windows OS
  • Double-check that you have a camera embedded in or connected to your  computer.
  • Make sure you have granted your browser permission to access your device’s camera and microphone. Click the microphone and camera icons on the bottom of your screen to verify.