I can’t see a preview of myself
If you cannot see a preview of yourself in the preview window, follow these steps to ensure you are set up and ready for a video session:
- Make sure you are making a video call and not connecting to an interpreter via audio.
- Confirm you are using a compatible browser:
- Safari: Apple devices (MacBook, iPad, iPhone)
- Chrome: Android devices, Windows OS
- Double-check that you have a camera embedded in or connected to your computer.
- Make sure you have granted your browser permission to access your device’s camera and microphone. Click the microphone and camera icons on the bottom of your screen to verify.