How Can We Help?

Search for answers or browse our knowledge base.

Documentation | Demos | Support

Table of Contents
< All Topics
Print

I’m having audio issues

If you’re having audio quality issues (garbled voices, etc.), you are probably experiencing network connectivity issues. Your internet speeds might not be fast enough to support a session.

You can test your bandwidth before connecting to an interpreter by clicking the gear icon in the upper right-corner of your screen, selecting Customer Support, and then Connection Test.

To check your bandwidth during an interpreting session, click the green bar icon in the upper right-hand corner of your screen. This will pop open your network statistics. Your Sent Bandwidth (kbps) should be over 500 Kbps (for a two-party session). If it isn’t, please contact your IT Department for assistance.