Archives: Support Hub for Call Centers

Rate Limiting

All API calls to server are rate limited by IP to prevent brute forcing and to reduce DOS effectiveness for backend servers

I Need To Block An Interpreter

The Internal Blocked Interpreters function allows admins to block internal interpreters from individual child accounts. To block internal interpreters for child accounts: Note: You can unblock an interpreter at any time. If you want to block an interpreter from all accounts, navigate to their profile, and select No under the Active status.

I Need To Find An Interpreter

You can search, view, and add staff interpreters under the Interpreters tab. To search for and view an interpreter’s profile:

I Need To Add An Interpreter

As an admin, you have the ability to add and manage your own interpreter staff. To add a staff interpreter to the portal: Note: An Interpreter ID will be generated after the interpreter’s profile has been filled out and saved. You will need to exit the interpreter’s profile and re-enter to view the ID. Email… Continue reading I Need To Add An Interpreter

I Need To Change My Access Code

Note: Access Codes are alphanumeric and case sensitive. They need to be a minimum of 6 characters. Changing your Access Code will change it for your entire division or organization, and you will need to redistribute it to your staff before they can use MERFi again.

I Need To Manage Admins

Add admin users or change your personal profile settings under the Admin Users tab. Add an Additional Admin User To deactivate an admin user, navigate to their profile and click the No button under Active. Click Save. They will no longer have access to their admin account.