Archives: Help Center for Admins
Guide for Interpreters
Guide for Interpreters PDF download Prerequisites Back to Top MERFi Minimum Requirements Back to Top Configure Your Browser Before logging into MERFi for the first time, you’ll need to configure your browser to ensure a proper connection. The steps to do this will differ depending which browser you’re using to conduct the interpreting session. Instructions… Continue reading Guide for Interpreters
Quick Start Guide
Admin Guide for Micro Call Centers
Admin Guide for Micro Call Centers PDF download Prerequisites Section 1: Changing your Password Your CLI representative will give you a temporary password to log in. We recommend you change your password as soon as possible. To change your password: Section 2: Logging In Section 3: Customers Tab Search and view main accounts and child… Continue reading Admin Guide for Micro Call Centers
SIP & API Approaches
SIP-based Approach 1. The practitioner requests interpreter using SIP Interface on EPIC or a telehealth platform 2. A SIP call is being sent to MERFI with SIP header information needed (Conference Id; Customer code; Language needed; Additional Information etc.) 3. MERFi receives SIP call and routes it to the Interpreter 4. The interpreter joins the… Continue reading SIP & API Approaches
Software Notes
Contact MERFi Support
MERFi API
MERFi Architecture
Admin Guide
Admin Guide PDF download Prerequisites Section 1: Changing your Password Your CLI representative will give you a temporary password to log in. We recommend you change your password as soon as possible. To change your password: Section 2: Logging In The Interpreters and Interpreter Activity tabs are for organizations that host their own interpreters on… Continue reading Admin Guide