Archives: Help Center for Admins

Guide for Interpreters

Guide for Interpreters PDF download Prerequisites Back to Top MERFi Minimum Requirements Back to Top Configure Your Browser Before logging into MERFi for the first time, you’ll need to configure your browser to ensure a proper connection. The steps to do this will differ depending which browser you’re using to conduct the interpreting session. Instructions… Continue reading Guide for Interpreters

Admin Guide for Micro Call Centers

Admin Guide for Micro Call Centers PDF download Prerequisites Section 1: Changing your Password Your CLI representative will give you a temporary password to log in. We recommend you change your password as soon as possible. To change your password: Section 2: Logging In Section 3: Customers Tab Search and view main accounts and child… Continue reading Admin Guide for Micro Call Centers

SIP & API Approaches

SIP-based Approach 1.       The practitioner requests interpreter using SIP Interface on EPIC or a telehealth platform 2.       A SIP call is being sent to MERFI with SIP header information needed (Conference Id; Customer code; Language needed; Additional Information etc.) 3.       MERFi receives SIP call and routes it to the Interpreter 4.       The interpreter joins the… Continue reading SIP & API Approaches

MERFi API

MERFi API Documentation PDF download

Admin Guide

Admin Guide PDF download Prerequisites Section 1: Changing your Password Your CLI representative will give you a temporary password to log in. We recommend you change your password as soon as possible. To change your password: Section 2: Logging In The Interpreters and Interpreter Activity tabs are for organizations that host their own interpreters on… Continue reading Admin Guide

Rate Limiting

All API calls to server are rate limited by IP to prevent brute forcing and to reduce DOS effectiveness for backend servers

Key Security Features

The MERFi platform prioritizes the security of your communication. Security features include: These comprehensive security measures are in place to prioritize your privacy and provide a safe and secure environment for your interactions on MERFi. Download the full MERFi Security Overview PDF