QuestionsPossible AnswersWould a copy of a Medicaid card that includes the name and eligibility date be acceptable as best available evidence for low-income subsidy?Yes, a copy of a Medicaid card is acceptable as evidence for low-income subsidy.Would a copy of a letter from the Social Security Administration that shows that my mom is receiving supplemental… Continue reading Questions with the Keyword LOW-INCOME SUBSIDY
Connecting with Spanish-speaking patients, customers, and clients has never been easier — telephone and video remote interpreting services topple language barriers with ease.
Audio and technical difficulties are sometimes inevitable when three telephonic lines are involved. As OPI interpreters, the best that can be done is to learn how to overcome audio challenges gracefully. During regular, non-CMS calls, interpreters often follow a protocol to attempt to resolve audio problems. Typically, this protocol ends with the interpreter suggesting that… Continue reading Troubleshooting Audio Issues
Precisely reciting plan names is one of the most important parts of CMS test calls. It can be one of the easiest parts of a CMS test call to get right, but if it’s not relayed exactly, the entire call will be failed. Names must be relayed word for word, and any missing component of… Continue reading The Importance of Health Plan Names
Identifying CMS test calls can be easy. Here are four things to look for to help you know if you’re on a test call: Return to home page
Questions Possible Answers My mom will be 65 on [date]. How soon can she join? She may apply up to three months prior to turning 65, and the plan will be effective on the 1st of the month she turns 65. Return to home page
Questions Possible Answers My mom has really bad issues with her vision. She’s almost blind. Can she get a braille version of your summary of benefits? Yes, the summary of benefits is available in braille. What is maximum amount for [plan name] routine eye exams? The maximum amount for [plan name] routine eye exams is… Continue reading Questions with the Keyword VISION / EYE EXAMS