How do you pay your interpreters?

CLI pays for actual time spent interpreting (per minute). Your recruiter will cover the specifics of compensation with you during the recruitment process.

What kind of support will I have while I’m working with CLI?

ou will have direct access to quality assurance supervisors around the clock for any questions you might have, and our Interpreter Services team remains in regular communication with you throughout your time working with us to provide support, resources, and information.

What kind of insurance coverage do you carry?

Certified Languages carries comprehensive insurance coverage that includes general liability insurance that extends to all employees and subcontractors, an additional $5 million umbrella policy, auto insurance, workers’ compensation insurance, and errors and omissions insurance. Our professional liability insurance extends to contingent bodily injury and property damage. Additionally, our policy extension includes broad 3rd party privacy protection, data restoration coverage, technology security and extortion coverage, and privacy breach protection. All of Certified Languages’ insurance coverage is applicable to world-wide exposures for claims brought in U.S. Courts.

How does Certified Languages protect our organization from exposure to legal risk?

It is critical to ensure that the clients we serve are protected from the types of risks associated with interpretation and translation services. To that end, Certified Languages would be happy to furnish a copy of its comprehensive insurance certificate upon request, which verifies that we offer extended coverage, obviating any potential exposure to your organization to unnecessary risk.

Conversations with our clients/patients are highly confidential. How do we know that this information remains private?

Certified Languages recognizes that privacy is a top priority. We adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Certified Languages is registered with the U.S. Department of Commerce’s Privacy Shield program, we have a current PCI DSS Certificate of Compliance, and we are fully compliant with standards set by national healthcare accreditation organizations — including the Joint Commission and DNV Healthcare. For your security, all interpreters are bound by strict confidentiality and non-disclosure agreements, and an enforced Code of Ethics.

If you have any questions about our Privacy Policy, please feel free to contact us via email or write to us at:

Confidentiality Matters
c/o Certified Languages International
4800 SW Macadam Avenue, Suite 400
Portland, OR 97239 USA

Where is your company located?

All Certified Languages offices and call centers are located in the United States. Certified Languages’ corporate headquarters and primary call center are located in Portland, Oregon. We also operate a second call center in Phoenix, Arizona.

Do we need special phones to access an interpreter?

No, Certified Languages’s interpreters can be accessed from any phone. However, we do offer splitter sets that work with all digital phone systems as well as dual handset phones. These products allow our clients and their Limited English Proficient (LEP) customer to have their own handset in face-to-face encounters.