CLI pays for actual time spent interpreting (per minute). Your recruiter will cover the specifics of compensation with you during the recruitment process.
All the FAQ
What types of companies do you provide interpreting services for?
What kind of support will I have while I’m working with CLI?
I don’t have a landline telephone. Can I use my cell phone?
I do not live in the United States. Can I provide interpreting services from overseas for your company?
What kind of insurance coverage do you carry?
Certified Languages carries comprehensive insurance coverage that includes general liability insurance that extends to all employees and subcontractors, an additional $5 million umbrella policy, auto insurance, workers’ compensation insurance, and errors and omissions insurance. Our professional liability insurance extends to contingent bodily injury and property damage. Additionally, our policy extension includes broad 3rd party privacy protection, data restoration coverage, technology security and extortion coverage, and privacy breach protection. All of Certified Languages’ insurance coverage is applicable to world-wide exposures for claims brought in U.S. Courts.
How does Certified Languages protect our organization from exposure to legal risk?
It is critical to ensure that the clients we serve are protected from the types of risks associated with interpretation and translation services. To that end, Certified Languages would be happy to furnish a copy of its comprehensive insurance certificate upon request, which verifies that we offer extended coverage, obviating any potential exposure to your organization to unnecessary risk.
Conversations with our clients/patients are highly confidential. How do we know that this information remains private?
Certified Languages recognizes that privacy is a top priority. We adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Certified Languages is registered with the U.S. Department of Commerce’s Privacy Shield program, we have a current PCI DSS Certificate of Compliance, and we are fully compliant with standards set by national healthcare accreditation organizations — including the Joint Commission and DNV Healthcare. For your security, all interpreters are bound by strict confidentiality and non-disclosure agreements, and an enforced Code of Ethics.
c/o Certified Languages International
4800 SW Macadam Avenue, Suite 400
Portland, OR 97239 USA
Where is your company located?
What do I need to do to begin using your telephone interpreting services?
What equipment do we need to utilize your video interpreting services?
Do we need special phones to access an interpreter?
No, Certified Languages’s interpreters can be accessed from any phone. However, we do offer splitter sets that work with all digital phone systems as well as dual handset phones. These products allow our clients and their Limited English Proficient (LEP) customer to have their own handset in face-to-face encounters.