Archives: FAQ

Certified Languages carries comprehensive insurance coverage that includes general liability insurance that extends to all employees and subcontractors, an additional $5 million umbrella policy, auto insurance, workers’ compensation insurance, and errors and omissions insurance. Our professional liability insurance extends to contingent bodily injury and property damage. Additionally, our policy extension includes broad 3rd party privacy protection, data restoration coverage, technology security and extortion coverage, and privacy breach protection. All of Certified Languages’ insurance coverage is applicable to world-wide exposures for claims brought in U.S. Courts.

It is critical to ensure that the clients we serve are protected from the types of risks associated with interpretation and translation services. To that end, Certified Languages would be happy to furnish a copy of its comprehensive insurance certificate upon request, which verifies that we offer extended coverage, obviating any potential exposure to your organization to unnecessary risk.

Certified Languages recognizes that privacy is a top priority. We adhere to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), Certified Languages is registered with the U.S. Department of Commerce’s Privacy Shield program, we have a current PCI DSS Certificate of Compliance, and we are fully compliant with standards set by national healthcare accreditation organizations — including the Joint Commission and DNV Healthcare. For your security, all interpreters are bound by strict confidentiality and non-disclosure agreements, and an enforced Code of Ethics.

If you have any questions about our Privacy Policy, please feel free to contact us via email or write to us at:

Confidentiality Matters
c/o Certified Languages International
4800 SW Macadam Avenue, Suite 400
Portland, OR 97239 USA

All Certified Languages offices and call centers are located in the United States. Certified Languages’ corporate headquarters and primary call center are located in Portland, Oregon. We also operate a second call center in Phoenix, Arizona.

All you need is a signed Service Agreement in place, so that your account is set up in our system.

All you need is a computer, laptop, tablet, or smartphone with Internet access and a web cam. Many organizations are able to use their current infrastructure and hardware.

No, Certified Languages’s interpreters can be accessed from any phone. However, we do offer splitter sets that work with all digital phone systems as well as dual handset phones. These products allow our clients and their Limited English Proficient (LEP) customer to have their own handset in face-to-face encounters.