I can’t hear the interpreter. What should I do?

Follow these steps to make sure you are set up and ready to talk to an interpreter:

  • Confirm your speakers are turned on.
  • Confirm the volume is loud enough to hear.
  • Check your internet connection. Your internet connection might not be fast enough to support live video. Our solution requires 500 kilobits per second (Kbps) or .5 megabits per second (Mbps) to operate smoothly (for a two-party session).

You can test your bandwidth during an interpreting session by clicking the green bar icon in the upper right-hand corner of your screen. This will pop open your network statistics. Your Sent Bandwidth (kbps) should be over 500 Kbps (for a two-party session). If it isn’t, please contact your IT Department for assistance.