I’m experiencing audio quality issues (garbled voice, etc.). What do I do?

If you’re having audio quality issues (garbled voices, etc.), you are probably experiencing network connectivity issues. Your internet speeds might not be fast enough to support a session. You can test your bandwidth before connecting to an interpreter by clicking the gear icon in the upper right-corner of your screen, selecting Customer Support, and then… Continue reading I’m experiencing audio quality issues (garbled voice, etc.). What do I do?

I can hear the interpreter, but I can’t see the interpreter on the screen. What do I do?

Check your internet connection. Your internet connection might not be fast enough to support live video. Our solution requires 500 kilobits per second (Kbps) or .5 megabits per second (Mbps) to operate smoothly. You can check your bandwidth by clicking the green bar icon in the upper right-hand corner of your screen. This will pop… Continue reading I can hear the interpreter, but I can’t see the interpreter on the screen. What do I do?

What if I’m having connectivity issues (gray screen, one-sided video and/or audio issues, choppy video, frozen, etc.)?

If you’re experiencing one of these issues (gray screen, one-sided video and/or audio issues, choppy video, frozen screen, etc.), you likely do not have enough bandwidth to conduct a video session. Our solution requires 500 kilobits per second (Kbps) or .5 megabits per second (Mbps) to operate smoothly. You can test your bandwidth before connecting… Continue reading What if I’m having connectivity issues (gray screen, one-sided video and/or audio issues, choppy video, frozen, etc.)?

I want to schedule an appointment. How do I do that?

To schedule an appointment, log in to the MERFi platform. Fill in the required billing and language information. Select “Yes” under the Schedule dropdown option, and tap the Schedule button. Enter the requested information. Once you submit your request, you’ll receive an email with a reference number when we’ve confirmed an interpreter.