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Healthcare

Tuesday, March 30th, 2021
Three empty hospital beds in a room. Easy access to telephone interpreters lowers readmission rates for LEP individuals.

How Medical Interpreters Can Make Healthcare More Equitable for LEP Patients

In order to make healthcare more equitable for limited English proficient patient populations, easy access to medical interpreting services is

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Friday, March 5th, 2021
Female provider filling out a medical questionnaire for her non-English-speaking patient.

Medical Questionnaires: Their Importance in Patient Care and How to Maneuver Them as a Medical Interpreter

New to remote medical interpreting? Our QA team is here with tips and best practices to help make the transition as smooth as possible. This week, they tackle medical questionnaires.

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Monday, January 25th, 2021
Gloved hand lining up five vials of COVID-19 vaccine.

How Trust Can Help Combat Vaccine Hesitancy Among Non-English Speakers

To achieve herd immunity against the coronavirus, officials will need the help of credible community messengers to reach vaccine hesitant individuals.

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Wednesday, December 16th, 2020
Male medical interpreter looking sad sitting on a ledge with his back to a cityscape.

Supporting the Health and Well-Being of Medical Interpreters [Part 5]

The pandemic has tested the resolve of most healthcare workers, medical interpreters included. There are ways to help your staff, though, starting with these tips.

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Monday, October 26th, 2020
Skyline of Minneapolis, Minnesota, where the presenters from the Many Faces of Community Health conference live

3 Great Sessions from the Many Faces of Community Health Conference

We attended the Many Faces of Community Health, a Minnesota-based conference on improving the care to underserved communities. We were lucky to exhibit as well. Click for our summary!

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Wednesday, October 21st, 2020
Four women who all live in the same community embrace

Community-Oriented Strategies that Can Help Deliver Effective Communication and Language Access [Part 4]

Communication, especially during a pandemic, is more than just language. Language access managers can borrow strategies from community outreach approaches to improve language access.

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Tuesday, September 22nd, 2020
Woman looks at laptop to access an interpreter for telehealth services.

Accessing Interpreters for Telehealth Made Simple with 3-Way Video Calls

Providing medical interpreters during telehealth calls can be a challenge for many healthcare systems. Three-way video calls from a secure video remote interpreting (VRI) platform is an effective solution.

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Wednesday, September 9th, 2020
Female VRI ASL interpreter holding headphones and facing a window

Know the Laws for Using ASL Interpreters Over Video

If you’re new to using an ASL interpreter over video, it’s a good idea to brush up on the applicable laws to make sure your deaf or hard-of-hearing patients are receiving the best care possible. (You can start here!)

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Monday, August 10th, 2020
A sign language staff medical interpreter in a micro call center communicating with a woman.

For Interpreting in Healthcare, the Future Is Here: And It’s Insourcing [Part 3]

In-person interpreting is still a critical service during the pandemic, but with in-person care volume down and virtual care volume up, language access managers will need to find a different way to use their skills.

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Wednesday, July 29th, 2020
Man using his smartphone to talk to his doctor from home.

While Telehealth Got a Slow Start, There Is No Stopping It Now

Before the coronavirus pandemic, telehealth adoption was slow. Now, it’s highly unlikely anyone will be able to put that genie back in the bottle.

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