In order to achieve a 5 star rating during CMS call center monitoring, you need to prepare. It can seem like a daunting task, but don’t worry — you’ve got help, and it’s one click away. […]
CMS call center monitoring keeps interpreters on their toes. Find out how the experts stay calm, cool, and collected during this busy time for call centers. […]
Get the breakdown on what CMS call center monitoring is all about, and what you need to know to be prepared for test calls.
Learn how CLI’s language services help the Centers for Medicare and Medicaid Services (CMS) conduct monitoring of health plan contact centers. […]