CMS Call Center Monitoring, Language Access, and CLI

CLI’s Interpreter Service Helps Medicare Health Plans Maintain Top Star Ratings Test taking is stressful no matter what sort of test you’re taking, and many of the clients CLI supports acutely understand this feeling. Every spring, the Centers for Medicare and Medicare Services (CMS) conduct call center monitoring of the health plans that service Medicare […]

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Growth, Success, and The People Who Make it Possible

Interpreters, Customer Service Reps, and Many Others Contribute to CLI’s Success A couple weeks ago, Certified Languages International appeared on the Inc. Magazine list of fastest growing private companies in the U.S. for a 6th year. We’re the 9th largest woman-owned business in Oregon and Southwest Washington, according to the Portland Business Journal. And last […]

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Why Amazon is Investing in Language

Amazon’s Investment in Machine Translation Reveals the Increasing Importance of Language Services Amazon, the biggest retailer in the world, is doubling down on machine translation, and these efforts really prove how important language services have become. Because of the retailer’s translation efforts so far, shoppers in the U.S. can access the site in Spanish, and […]

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Customer Experience and The Human Touch

Customer services representatives are the unsung heroes of America. We’ve all had an experience like this: We’ve needed assistance with our bank account, our computer, or our car bill, and an extremely patient customer service representative helped us find the solution we were looking for. Even with all the other channels for customer support available […]

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