Customer Experience and The Human Touch

Customer services representatives are the unsung heroes of America. We’ve all had an experience like this: We’ve needed assistance with our bank account, our computer, or our car bill, and an extremely patient customer service representative helped us find the solution we were looking for. Even with all the other channels for customer support available […]

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Interpreters Help People Speak Up and Claim Their Rights

What we learned from Alison Beyea, Executive Director of the ACLU of Maine CLI’s CEO, Kristin Quinlan, had the honor of introducing one of the keynote speakers at the National Council on Interpreting in Health Care (NCIHC) Annual Membership Meeting last weekend. Alison Beyea is the executive director of the ACLU of Maine, and we […]

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